Security & Privacy Policies

Frequent Requests

Canceling a rental contract

To stop your rental contract, please contact us at 1800-952-1977 and inform us that you wish to return your instrument rental.  Upon return, we will cancel your recurring billing and this will end your contract with Symphony Supply.  If you rent monthly, please let us know at least 2 weeks before your next rental date to cancel automatic bank draft payments.

Correcting and Updating Personal Information
To update your information (name, address, telephone number, email address and credit card information), please call us at 1800-952-1977 or email us at  or write to Symphony Supply 734 Kentucky Ave. Paducah, KY 42003. Email is not a secure form of communication. Please do not send us your credit card number or other personal information via email.

Security Policies

We follow strict policies to protect our users' information. When you submit sensitive information via our website, your information is protected both online and off-line.

What We Do to Protect Your Information
When our registration/order form asks users to enter sensitive information such as credit card numbers, that information is encrypted and is protected with the best encryption software in the industry – 128-bit Secure Sockets Layer (SSL) encryption. While on a secure page, such as our order form, you will see the lock icon displayed by your web browser become locked, and you will see the first few letters of the web address (URL) in your browser window change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure."

While we use SSL encryption to protect sensitive information online, we also protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to your information. Finally, the computer that we store personally identifiable information on is kept in a secure environment at our Ann Arbor, MI headquarters.

What You Can Do to Protect Your Information
We recommend that you use the latest version of your browser software and download security updates for your browser and operating system as they become available. We also recommend that you only install software if you are certain it is from a trusted source. Be sure to log out of your account and shut down the web browser before leaving your computer, especially if you are using a public computer.

Email is not a secure form of communication. Please do not send us your credit card number or other personal information via email.

Links to Other Sites
This web site contains links to other sites. Please be aware that Symphony Supply is not responsible for the security and privacy practices of these other sites. We encourage our users to read the security and privacy statements of any web site you visit.

Security Policy Changes
If our security policies change, we will post these changes on our web site. You should periodically review our security policy.

If you have any questions about the security at our website, please send us an email

Privacy Policies

We value the trust you place in Symphony Supply, and we are committed to respecting your privacy and the security of your personal information. This policy describes the information we collect and how we use it.

What Information We Collect
We collect personal information about you when you place an on our Web site, make a purchase in our store in Paducah, rent an instrument though our Shop or School rental program, return an item or make an exchange, inquire about our services,  receive a gift, create an account at, enter a contest or participate in a survey.  We keep your data, including your purchase history, in a secure database.

We also collect information about how visitors navigate through our Web site by using data gathered with "cookies" and/or other online tools such as "pixel tags."

How We Use Information
We collect your personal information in order to provide you with the services you request and to process and deliver your order.  We also may use your personal information to provide you with customized communications and keep you updated on promotions or products that may interest you.

Information We Share with Others
We contract with other companies to provide certain services, including web site hosting, credit card processing, shipping, and name and address verification.  From time to time we may contract additional services such as email distribution or market research.  We provide these companies only with the information they need to perform their work. Our contracts with these companies prohibit them from using this information for any other purpose and from sharing this information with anyone other than Symphony Supply.

We may also be required to disclose specific information upon governmental request, in response to a court order, or when otherwise required by law to do so.

Cookies, Pixel Tags and Log Files
A cookie is a piece of data that is stored by your Web browser on your computer. They allow us to collect non-personally identifiable information such as your IP address, browser type, operating system and screen size. They allow us to enhance and your online experience. For example we use cookies to remember what items are in your Shopping Cart, recognize you when you return to our Web site and study how our customers navigate through our Web site and which products they request in site searches. They also allow you to check out faster if you have created an account on our web site.

We may also use pixel tags to tell us what parts of our web site you have visited.

We use IP addresses from our web site Log File to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

We may also contract with other companies who use cookies or other online tools to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own purposes or from sharing this information with anyone other than us.